Sanefai Shop 

97 Moo 1, Cho Hae, Muang Phrae, Phrae 54000 Thailand

We’re open Monday – Sunday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The shipping cost will be calculated at the customer’s address stated on the order sheet.

Which payment methods are accepted in the Online Shop?

We accept payment via the following methods: Debit or Credit, Visa, MasterCard, PayPal, Bank Transfer.

How long will delivery take?

Products Delivery days will depend on the number of products ordered and the type that the customer has informed on the order sheet. Since every product is produced and embroidered by hand,Therefore has different production lead times Customers can contact our store in order to know the approximate time of shipping. Normal Products Delivery will be around 1-2 weeks.

How secure is shopping in the Online Shop? Is my data protected?

Regarding our online store system, We use the security system in accordance with the international standard SSL Certificate and the system to check for Malware and computer viruses all the time. Therefore, you can rely on transactions via our website or our online store.

What exactly happens after ordering?

After you have made a purchase and paid for the product, Customers will receive confirming their purchase order via the email along with the tracking number.

In the event that the product is make by order, the customer will receive a  confirming the order from the shop by email and will receive an email again with the product tracking number When the shop has delivered products to customers.

However, if the customer does not receive a delivery confirmation letter within 1 week, please contact the store for more information. 

(Please prepare the “order number”, In order to be convenient for tracking or searching for products in the system)

Do I receive an invoice for my order?

The customer will receive an invoice with details After making payment for the product in full Via email.

Send us an email

use the form below to contact us or contact us though e-mail : sanafaiphrae@gmail.com or Line ID : sanefai